Privacy Policy

Welcome to The CHĒ Life ("thechelife.com"). This Privacy Policy explains how we collect, use, store, share, and protect the personal information of visitors and clients who interact with our website and services. We are committed to respecting your privacy and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA).

By using our website, you consent to the practices described in this Privacy Policy.

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1. Information We Collect
We may collect the following categories of personal information from you:

•    Identifiers: Name, email address, phone number, and mailing address
•    Commercial Information: Services purchased, booking history, and payment details
•    Internet or Network Activity: IP address, browser type, pages visited, session duration, and how you navigate our site
•    Communications: Messages sent via our contact form, email correspondence, or feedback you provide
•    Health or Sensitive Information: Where voluntarily provided in the context of booking wellness or healing services (e.g., health history relevant to bodywork or Reiki sessions)
 

2. How We Collect Information
We collect personal information in the following ways:

•    Directly from you: When you complete our contact form, book an appointment, purchase a product or workbook, or communicate with us by email or phone
•    Automatically: Through our Wix.com platform, which may use cookies, web beacons, and similar technologies to collect information about your device and browsing activity on our site
•    From third-party services: Such as payment processors or booking tools integrated into our Wix site
 

3. Why We Collect Your Information
We collect and use your personal information to:

•    Provide and manage our services, including Shamanic Reiki sessions, bodywork appointments, Sound Healing events, and product sales
•    Respond to your inquiries and provide customer support
•    Process bookings and payments
•    Send service-related communications, appointment confirmations, and updates
•    Send promotional messages or newsletters (where you have opted in)
•    Improve our website and services
•    Comply with applicable laws and legal obligations
 

4. How We Store, Use, Share, and Disclose Your Information

Storage
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases, and applications. They store your data on secure servers behind a firewall.

Payment Processing
All direct payment gateways offered by Wix.com and used by our site adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard), as managed by the PCI Security Standards Council — a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.

Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following limited circumstances:

•    Service Providers: Third-party vendors who assist us in operating our website or conducting our business (e.g., Wix.com, payment processors), subject to confidentiality obligations
•    Legal Requirements: When required by law, court order, or governmental authority
•    Business Protection: To protect the rights, property, or safety of The CHĒ Life, our clients, or others

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5. How We Communicate With You
We may contact you via email, phone, or text message to:

•    Confirm or follow up on appointments and bookings
•    Send receipts or order confirmations
•    Provide updates about our services, events, or offerings
•    Respond to your questions or support requests
•    Send promotional content or newsletters (only if you have opted in)

You may opt out of promotional communications at any time by contacting us at stacey@thechelife.com or by following the unsubscribe instructions in any email we send.

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6. Cookies and Tracking Technologies
Our website, powered by Wix.com, may use cookies and similar tracking technologies, including:

•    Session cookies to maintain your browsing session
•    Persistent cookies for preferences and analytics
•    Third-party tools such as Google Analytics to understand site usage

These tools may collect information such as your IP address, browser type, pages visited, and time spent on our site. Third-party services that place cookies through Wix's platform have their own privacy policies governing data collection.

You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of certain parts of our website.

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7. Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a California resident, you have the following rights regarding your personal information:

Right to Know
You have the right to request that we disclose what personal information we collect, use, disclose, or sell about you.

Right to Delete
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

Right to Opt-Out of Sale
We do not sell personal information. However, if this practice changes, you will be notified and given the opportunity to opt out. You may also click the "Do Not Sell My Personal Information" link on our website footer at any time.

Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

How to Submit a Request
To exercise any of these rights, please fill out a request to manage your data.
We will respond to verifiable requests within 30 days, as required by the CCPA.

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8. How to Withdraw Consent or Update Your Information
If you wish to withdraw your consent for us to process your personal information, or if you would like to access, correct, amend, or delete any information we hold about you, please fill out a request to manage your data.
We will respond to verifiable requests within 30 days, as required by the CCPA.

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9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

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10. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

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11. Privacy Policy Updates
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting to our website. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

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12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at stacey@thechelife.com.